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Practice Administrator, Communications

BCPI | Communications Practice, Jobs, Jobs - Open

The Bloomberg Center for Public Innovation at Johns Hopkins University (the Center) seeks a Communications Practice Administrator, BCPI to join the Communications Practice. The first of its kind in the world, the Center aims to advance the field of public sector innovation by marrying cutting-edge practice with world class research in order to transform the culture of government, deliver exceptional results for residents, and inspire trust in public service.

Reporting to the Director of Communications, the Communications Practice Administrator has independent and consistent responsibilities for key activities such as project updates and reports that directly support the Centers expansive communications efforts. This is an instrumental role that directly impacts the Centers successful management of high-profile projects. The ideal candidate possesses prior experience working in a fast-paced environment, providing administrative support, drafting briefings, updates and reports and collaborating with multiple partners.

The Center is committed to addressing structural and entrenched racism and recognizes the public sectors role in perpetuating these legacies. We are looking for candidates committed to dismantling structural and entrenched racism and addressing these issues, both as we build a new organization and advance this work in communities.

Specific Duties & Responsibilities


Program/Project Coordination – 40%

  • Monitor activities, outputs, and progress towards anticipated results in complex multi-year, multi-city technical assistance programs using various project and program management software.
  • Manage a robust cycle of quantitative and qualitative reporting for key stakeholders. This entails analyzing/monitoring the data, flagging obstacles and then creating & executing resolutions. Program artifacts include but are not limited to:

                o Executive briefs    

                o Practice-level reporting

                o Program-level reporting

                o City Updates and Project-level reporting

                o Bi-weekly funder reports

                o Monthly all-staff presentations

                o Quarterly review wrap-ups

                o Ad-hoc and planned funder and university reporting

  • Prepare briefings, summaries, presentations, and other work products which enable the Center to lift up stories of success within cities.
  • Manage program retrospectives for events, trainings, and projects. This process includes scheduling the meetings, gathering and collating internal and external feedback, facilitating the meetings, preparing findings and recommendations for director-level consideration to facilitate continuous improvement.
  • Manage cross-practice review process on a quarterly basis to promote internal efficiencies and transparency. Assess program and project delivery, capture program successes, and share insights with other teams for consideration in their projects.
  • Support orientation for new program staff, particularly acclimation to practice routines and resources in order to build a common method and culture within the practice areas.
  • Work in collaborative teams on special projects and provide critical expertise in the arenas of project management and delivery.


Partnership/Client Coordination & Management – 40%

  • Manage relationships and coordinate activities with diverse internal and external partners.
  • Balance external partner requests with internal capacity and coordinate timelines across projects.
  • Serve as first point of contact for external stakeholders and respond to inquiries and requests as soon as possible. Escalate and/or delegate new client requests as appropriate.
  • Support internal and external meeting preparation and follow-up items to ensure project and program success and transparent communications.
  • Support site visits logistics and event planning for on-the-ground program monitoring and service delivery so that the Center is able to deliver a world class experience to city leaders during site visits and other training experiences.


Administrative – 20%

  • Create and maintain comprehensive project documentation in order to contribute to an environment of continuous improvement in method and delivery.
  • Conduct outreach and routine desk research in order to support the Centers evolving method and delivery.
  • Other duties as assigned.

Special Knowledge, Skills & Abilities

  • Excellent research and analytical skills.
  • Ability to work independently and in a results-oriented workplace.
  • Excellent writing and presentation skills.
  • Interest and familiarity with municipal government.

Minimum Qualifications

  • Bachelor’s Degree.
  • Two years related experience.
  • Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

  • Five or more year’s experience in project coordination or a management role.


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